At Premhilsha, we are committed to delivering authentic, high-quality handloom products with complete customer satisfaction. Our Returns & Refunds Policy is tailored for both individual buyers and bulk (B2B) clients, ensuring transparency, fairness, and trust.

For Retail (B2C) Customers

Return Eligibility

• Returns are accepted within 7 days of delivery for:
  • Damaged products
  • Incorrect items delivered
  • Quality issues (e.g., major defects not shown in product images)
• Products must be unused, unwashed, unaltered, and in their original packaging with all tags intact.

Non-Returnable Items

• Custom-stitched products or made-to-order items
• Clearance or final sale items
• Products with slight color variations due to photography or screen settings
• Handloom irregularities that reflect the nature of the craft (e.g., thread pulls, small weaving variations)

Exchange Policy

• Exchange allowed only for size or variant issues (if available).
• Exchange will be initiated after the returned product passes quality check.

Refund Process

• Once the return is approved and the product passes inspection, the refund will be processed within 5–7 working days.
• Refunds are made to the original payment method. For COD orders, we’ll request bank details via secure form.
• Shipping and COD charges (if any) are non-refundable.

For B2B (Bulk/Wholesale) Buyers

Return & Replacement Policy

• Returns or replacements are offered **only for:
  • Damaged goods in transit
  • Short shipments or incorrect quantity
  • Mismatched items not aligned with the confirmed order**
• Claims must be raised within 48 hours of delivery with unboxing video and photographs of the parcel.
• All disputes will be resolved on a case-by-case basis, and Premhilsha’s decision will be final.

Conditions for Returns

• All returned items must be:
  • Unused and in original packaging
  • Shipped back within 5 working days after return is approved
  • Accompanied by proof of purchase (invoice or order ID)

Refunds / Credit Notes

• Refunds for accepted returns will be processed to the original payment source or via NEFT.
• Alternatively, buyers may choose credit notes to use in their next bulk purchase.
• Refunds may take 7–10 working days depending on banking timelines.

Return Shipping Charges

Mandatory: Proof of Return

To process any return or refund, the following is mandatory:

• Clear photos or unboxing video of damaged or incorrect item
• Shipping label visible in the photo
• For B2B orders: outer box photos, full invoice photo

Note on Refund Rejection

We reserve the right to deny a return or refund if:

• Returned item is used, washed, or tampered with
• Return request was made beyond the allowed period
• Reason for return doesn’t meet the above conditions

Need Help?

Our support team is always here to assist you:

Email: support@premhilsha.com