Privacy Policy for Premhilsha

Effective Date: 01-07-2025

At Premhilsha, accessible from https://premhilsha.com, we value your trust and are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal data when you visit or use our website, mobile applications, or related services (collectively, the “Platform”).

1. Information We Collect

We collect personal and transactional data to provide a seamless and secure experience. This includes:

a) Information You Provide Directly:

  • Full Name, Email Address, Phone Number
  • Shipping & Billing Address
  • GSTIN, PAN, and other KYC/Business Verification Details (for vendors)
  • Bank Account and IFSC Details (for payouts)
  • Uploaded documents (ID proof, Cancelled Cheques, etc.)

b) Automatically Collected Data:

  • IP Address, Device Info, Browser Type
  • Usage data (pages visited, time spent, links clicked)
  • Cookies and session information

c) App Permissions (if using mobile apps):

  • Location (for delivery estimates)
  • Camera or Gallery Access (for uploading product images or documents)

2. How We Use Your Information

Your data is used strictly to operate, improve, and secure our services, including:

  • Creating buyer/seller accounts
  • Processing orders and payments
  • Facilitating vendor onboarding and product listings
  • Communicating important updates, order confirmations, and promotional content
  • Complying with legal, regulatory, or audit requirements

We do not sell or rent your personal data to third parties.

3. How We Share Your Information

We share information only when necessary:

  • With logistics partners (like Shiprocket) to deliver your orders
  • With payment gateways (PayU, Razorpay) to securely process transactions
  • With vendors, when you place an order from their store
  • With internal staff for customer support and verification
  • With regulatory authorities, when required by law

All third-party services are contractually obligated to protect your data.

4. Data Security Measures

We implement robust security controls:

  • Encrypted storage for sensitive data
  • Role-based access within our team
  • Secure Sockets Layer (SSL) encryption for data transfer
  • Regular backups and malware scans

However, no method of transmission over the internet is 100% secure. We urge you to use strong passwords and never share OTPs or credentials.

5. Your Rights and Choices

You have the right to:

  • Access and review your personal information
  • Request correction or deletion of incorrect data
  • Withdraw consent at any time (may affect your access to services)
  • Opt-out of promotional communication (via email or app settings)

To exercise your rights, contact us at support@premhilsha.com.

6. Cookies and Tracking

We use cookies to enhance user experience, analyze site traffic, and deliver targeted ads (if applicable). You can modify your browser settings to control cookie behavior.

7. Children’s Privacy

Our services are not intended for users under the age of 18. We do not knowingly collect personal data from minors.

8. International Data Transfers

If you’re accessing our services from outside India, your information may be transferred to and processed in India. By using our platform, you consent to this transfer.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review it periodically.

10. Contact Us

If you have any questions, concerns, or complaints regarding this policy, you can reach us at:

Premhilsha Marketplace
Email: support@premhilsha.com
Address: JoJo G Enterprises, Panipat, Haryana – 132103

By using our platform, you consent to this Privacy Policy.

 

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